FORMATTING YOUR ADDRESS
Although it might seem obvious, it’s imperative that the address that you provide for our orders is correct and properly formatted. If you discover after ordering that your shipping address is incorrect, please contact us via supportATsuburbangeek.com (with AT replaced by “@”)as soon as possible. If your alert is received early enough, we may be able to change the address on your order before it’s dispatched, although we cannot guarantee that we we’ll be able to do so.
Since Suburban Geek predominantly ships from the USA, orders sent to other parts of the world are considered to be exports from the USA.
As such, when accepting delivery of your order, you may incur EXTRA costs, such as customs duties, fees or taxes, which have been imposed by your country’s government. Unfortunately, we cannot advise what those fees would be, as they vary widely and can be subject to change. In some countries, that might only be a small percentage of the order’s worth, while in others, it could be considerably more. We therefore recommend that BEFORE ORDERING, you contact your country’s Customs Duties office or local Post Office and request accurate info on what import duties or taxes you would be liable for, when importing Suburban Geek’s merchandise from the USA.
NOTE 1: Intra-European Union orders are generally shipped from Latvia, Europe and DO NOT incur customs duties (within the EU), unless that particular item has had to be shipped from the USA.
NOTE 2: Suburban Geek is not responsible for Customs Duties – they are entirely your cost.
NOTE 3: It’s often a loose international convention that when a parcel is labeled PERSONAL GIFT, they don’t incur Customs Duties. Please don’t request us to ship your order as a gift or to misrepresent its value in any way – because for us to do so would be criminal.
NOTE 4: Recently, we have been able to offer our Canadian customers the chance to pre-pay their Customs Duties by choosing to ship their order using the International Economy Duties Paid carrier, APC Postal Logistics . This service covers the Customs Duties cost, comes with tracking & is an average of 2 days faster. As such, we consider it a preferred option and as soon as we have carriers offering similar services for other parts of the world, we’ll let you know!
HOW LONG WILL MY ORDER TAKE: GENERAL?
That’s a little tricky to calculate accurately, because the final result is dependent upon two very separate factors – the time it takes for us to produce your order & your delivery time, which depends upon the carrier service and the delivery options that you’ve chosen.
We generally takes 3 business days to prepare and send your order but on occasions, may take up to 7.
We offer a number of solutions for INTERNATIONAL SHIPPING:
HOW LONG WILL MY ORDER TO CANADA TAKE?
BASIC Canada ONLY – 5-12 business days via FedEx International Economy WITHOUT Tracking
BASIC Canada ONLY – 4-8 business days via FedEx International Economy WITH Full Tracking
BASIC Canada ONLY – 2-7 business days via FedEx Ground WITH Full Tracking – used for orders of 150 lbs/68 kilos or more
BASIC Canada ONLY – 2-6 business days via APC Postal Logistics WITH Full Tracking + PRE-PAID Custom Duties
EXPEDITED Canada ONLY – 2-3 business days via FedEx International Economy WITH Full Tracking
EXPEDITED Canada ONLY – Next business day via FedEx International Priority WITH Full Tracking
HOW LONG WILL MY ORDER TO MEXICO TAKE?
EXPEDITED Mexico ONLY – 2-3 business days via FedEx International Economy WITH Tracking*
EXPEDITED Mexico ONLY – Next business day via FedEx International Priority WITH Tracking*
HOW LONG WILL MY ORDER TO THE REST OF THE WORLD TAKE?
BASIC Global – 10-20 business days via FedEx International Economy WITHOUT Tracking
BASIC Global – 7-16 business days via FedEx International Economy WITH Tracking*
BASIC Global – 10-20 business days via USPS First Class Package International WITH Tracking*
EXPEDITED Global – 2-5 business days via FedEx International Economy WITH Tracking*
EXPEDITED Global – 2-5 business days via FedEx International Priority WITH Tracking*
Globally, tracking capabilities can vary greatly. Canada and many (usually Western) countries have full tracking capabilities, right up to when the package is delivered. Fedex tracking, in particular, is pretty reliable in most countries – they have many local operations, or work with trusted local couriers, when they don’t. Nevertheless, full tracking may not be available in some countries and may only register up to when when an order has entered a country.
NOTE 2: Sometimes, an order may require being split into two or more different packages and consequently, may not arrive at the same time. If you’ve chosen a carrier with tracking options, the missing part of your order will obviously be easier to trace.
WHAT IF MY ORDER GETS LOST IN TRANSIT?
If your order – or part of your order – gets lost, Suburban Geek will reship what’s missing, free of charge. We hope you’ll understand why there may be a short, unfortunate delay in the time it takes for you to receive your order.
NOTE: If the tracking information shows the package was delivered to your order’s specified address, with regret, we cannot be held accountable and will not replace it.
WHAT IS SUBURBAN GEEK’S RETURN & EXCHANGE POLICY?
Because Suburban Geek is not a bricks & mortar business, we cannot offer a BUYER’S REMORSE option, simply because of the logistics and costs involved in online postage & handling. For that reason, we ask that before ordering, you measure yourself with a measuring tape and then carefully refer to the Size Guide on each apparel product page. However, if you have received our product and it’s:
not what you ordered or
been misprinted or
been damaged in transit or
arrived to you defective in any way
please contact us via supportATsuburbangeek.com (with AT replaced by “@”) with photographic evidence or a short video recording that shows the problem clearly. Once we have accepted responsibility for the problem, we’ll send you a replacement at our expense. In some cases that may require you to return the goods, initially at your expense, but for which you will subsequently be reimbursed.
NOTE: Any claims must be submitted within 10 business days (usually 2 weeks) of the product being received.